Everything thatgoes wrong aftercheckout is somehowyour bill.
You didn’t lose the box. You didn’t crush it. Doesn’t matter, you’re the one paying. Here’s where the money actually goes.
Someone finds your store and buys. That part still feels great.
Tracking says Delivered. The customer says there’s nothing on the porch. You can’t prove anything, so you ship another one.
The next box shows up crushed. The carrier has a claims process. It takes six weeks and gets denied. You stopped bothering a while ago.
“Runs small.” The refund is full price plus return shipping. The hoodie goes back on the shelf. The money doesn’t.
Somewhere in there, your team lost an afternoon to “just checking in on my order” emails.
One order. You made $84 and spent $148 keeping the promise. Nobody did anything wrong, and you paid for all of it.
None of this showsup in your dashboard.
It quietly comes out of what you made. We built Brella for this exact stretch: after checkout, where the money leaks. Same order, one more time, with Brella on it.
Same store, same order, same bad luck. This time Brella is sitting in your checkout.
Protection
At checkout, your customer can add package protection for a couple of dollars. Most do. When a box disappears, the replacement is covered instead of coming out of your pocket, and you keep a share of every opt-in. The thing that used to cost you money now makes some.
Claims
Lost or crushed, your customer sorts it out themselves on a claims page with your brand on it. Takes about a minute. No email chain, no waiting on hold with a carrier.
Returns
When something doesn’t fit, they see an exchange or store credit before they ever see a refund button. About half take it. The sale stays in your store.
Offers
And since Brella is already sitting in your checkout, it might as well earn its keep: an offer at checkout, an add-on in the cart, a one-click offer right after purchase. Same customer, same order, a little more on it.
Same order. Same bad luck. It ends at $124 instead of a $64 hole, and your customer never waited on anyone.
“We now generate over$50K/month in new revenue.”7-figure Shopify brand owner
Asked andanswered.
Brella is a post-purchase platform for Shopify, WooCommerce, and BigCommerce stores: shipping protection, claims, returns, and upsells in one app. Customers add package protection at checkout, file claims themselves when boxes go missing, and turn returns into exchanges instead of refunds. It also runs offers at checkout, in the cart, and right after purchase, so the same orders earn more going in.
Free to install, free to set up. Brella takes a small share of the new revenue it generates, and you keep up to 80% of it.
Brella puts offers at the three moments customers actually say yes: at checkout, in the cart, and right after purchase with one click. Everything is A/B tested on autopilot, so order value climbs without anyone babysitting it.
Customers opt in to protection at checkout, and you earn a share of every opt-in. When a box is lost or damaged, they file the claim on a branded page and a replacement gets moving in about a minute. The cost doesn’t land on you, and your support inbox stays quiet.
Instead of a refund button, customers see an exchange or store credit first, with incentives that make them worth taking. About half say yes. The sale stays in your store, and nobody on your team touches a ticket.
Setup takes about a day. Upsells and protection opt-ins start earning right away, and most brands see new revenue in the first week.
Yes. Every offer, widget, and portal takes your logo, colors, and tone. Customers should never feel like they left your store.
That’s the whole thing. Orders earn a little more going in, stop leaking after they ship, and your customers get looked after without anyone touching a ticket.
Drop in your store URL. We’ll show you what it’d look like on your orders.